Teams Phone features

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system

Published

2025-04-25

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn content; Microsoft Terms of Use (docs repo also published under CC BY 4.0 for text; not relied upon); no-redistribution; short excerpts and locators only

Source notes citing this source

• Auto attendants and call queues are not available with a Teams Enterprise license alone; they require Teams Phone licensing, with resource accounts using Teams Phone Resource Account licenses. in context
• Call park and retrieve requires Teams Phone; when a call is parked the service generates a unique code that the parker or another user can use to retrieve it. in context
• Call delegation, which Microsoft also calls shared line appearance, requires Teams Phone and supports barge and shared history. in context
• In GCC High and DoD clouds, Microsoft lists as not yet available: secondary ringer, voicemail and enhanced delegation call settings; transfer to voicemail mid-call; calling a number from the search bar; Entra ID reverse number lookup; Private Line and Multi-line; skip internal VoIP reverse number lookup; and Shared Calling. in context
• Placing calls by extension or PSTN number, forwarding and simultaneous ring to PSTN numbers, dial plans, emergency calling, unassigned number routing and call blocking of PSTN numbers are all listed as requiring Teams Phone. in context
• SMS in Teams is offered for users assigned a number acquired through a Microsoft Calling Plan in the United States (including Puerto Rico) or Canada. in context
• Users do not need a Teams Phone license to receive calls transferred from another user, but they do need one to transfer calls to PSTN numbers. in context

Cite this source record

APA

WarmTransfer. (2025, April 25). Teams Phone features. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-teams-phone-features

BibTeX

@misc{warmtransfer-ms-learn-teams-phone-features,
  title  = {Teams Phone features},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-teams-phone-features},
  note   = {Microsoft, accessed 2026-09-24}
}