Configure call forwarding and delegation settings

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/shared-line-appearance

Published

2026-05-12

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn content; CC BY 4.0 for docs text per MicrosoftDocs repository, verify before reuse; no-redistribution; short excerpts and locators only

Source notes citing this source

• Delegation is enabled by the TeamsCallingPolicy AllowDelegation setting, which is on by default; once enabled, users can set up their own delegation relationships in Teams. in context
• When a delegate and delegator have different calling policies, the delegate is bound by their own calling policy and does not inherit the delegator's calling policy permissions; Microsoft recommends giving both the same calling policy. in context
• Circular delegation is permitted only for Teams phone devices; when delegates also delegate to each other, each sees only their own delegation, not the original one. in context
• When delegation is turned off for a user, the admin must also remove that user's delegation relationships in the Teams admin center to avoid incorrect call routing. in context
• In Microsoft's delegation availability table, joining active calls is not supported on the Teams Mac app or mobile apps, and shared call history is not available on Mac, mobile or Teams IP phones. in context
• If the delegator and delegate are in different geographic locations, the PSTN provider must allow caller ID from a different geographic location for delegated calls. in context
• A delegate with no phone number must still be Enterprise Voice enabled; a dial pad in the delegate's Calls app shows it is set up correctly. in context
• When a delegate makes an outbound PSTN call on behalf of a delegator, the delegator's settings control the licensing checks, dial-out restrictions and call routing. in context
• For call delegation, both the manager (delegator) and the assistant (delegate) must each have a Teams Phone license; delegation is included with Teams Phone. in context
• The admin article says Teams allows more than 25 delegation relationships per user but recommends no more than 25, because UI usability and performance may suffer beyond that. disputed in context
• To receive external calls through delegation, the manager must have PSTN connectivity and an assigned phone number. in context
• Delegation is administered in PowerShell with Get-CsUserCallingSettings, Set-CsUserCallingSettings, New-CsUserCallingDelegate, Set-CsUserCallingDelegate and Remove-CsUserCallingDelegate, available in Teams PowerShell module 4.0 or later. in context
• Microsoft notes that the Teams Phone call delegation feature is sometimes called shared line appearance in the industry: a delegator authorizes a delegate to make or receive calls on their behalf. in context
• The admin call forwarding and delegation settings feature is available only in the Teams Only coexistence mode. in context
• If call answering rules are never changed, unanswered calls go to voicemail after 30 seconds by default, even though the admin center and PowerShell show the unanswered target as none with a 20-second delay. in context

Cite this source record

APA

WarmTransfer. (2026, May 12). Configure call forwarding and delegation settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-user-call-settings-b

BibTeX

@misc{warmtransfer-ms-learn-user-call-settings-b,
  title  = {Configure call forwarding and delegation settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-user-call-settings-b},
  note   = {Microsoft, accessed 2026-09-25}
}