Zoom Phone call recording and retention settings

See also

Sources

1. 1
   A phone user's access to their own Zoom Phone recordings, including the Download and Delete permissions, can be changed only at the phone user level, not at site or account level.

   Sharing Zoom Phone call recordings · How to change a phone user's level of access to call recordings · Checked 2026-10-14
2. 2
   By default Zoom Phone users can play, download and delete their own ad hoc recordings started with in-call controls.

   Sharing Zoom Phone call recordings · How to change a phone user's level of access to call recordings · Checked 2026-10-14
3. 3
   From the Zoom Phone recording logs admins can play recordings, view transcriptions, download recordings as MP3, move them to Trash and enable or disable auto-delete, individually or in bulk.

   Viewing Zoom Phone recording logs · How to manage call recording logs (single and multiple) · Checked 2026-10-14
4. 4
   The Zoom Phone ad_hoc_call_recording setting, described as allowing extensions to record and save calls in the cloud, includes allow_download, allow_delete, start prompt, explicit consent and beep tone fields.

   Zoom Phone API reference · List an account's Zoom Phone settings > ad_hoc_call_recording (example payload) · Checked 2026-10-14
5. 5
   Zoom Phone automatic call recording can play a periodic side-tone beep while recording, configurable for all participants or only the recorded user, with interval in seconds and volume 0 to 100.

   Zoom Phone API reference · List an account's Zoom Phone settings > auto_call_recording.play_recording_beep_tone · Checked 2026-10-14
6. 6
   Zoom Phone keeps top-level and per-direction recording consent and prompt values in sync unless the account-level feature Enable Caller Based Consent Options is enabled.

   Zoom Phone API reference · List an account's Zoom Phone settings > auto_call_recording (inbound/outbound notification notes) · Checked 2026-10-14
7. 7
   The top-level auto_call_recording fields recording_explicit_consent, recording_start_prompt and recording_start_prompt_audio_id are deprecated in the Zoom Phone API in favour of the per-direction notification objects.

   Zoom Phone API reference · List an account's Zoom Phone settings > auto_call_recording (deprecated fields notes) · Checked 2026-10-14
8. 8
   Zoom Phone automatic call recording has a disconnect_on_recording_failure setting that ends the call if recording fails and cannot reconnect within five seconds, with emergency calls excluded.

   Zoom Phone API reference · List an account's Zoom Phone settings (GET /phone/account_settings) > auto_call_recording.disconnect_on_recording_failure · Checked 2026-10-14
9. 9
   Zoom Phone automatic recording carries separate inbound and outbound audio notification objects, each with a recording start prompt toggle, a start prompt audio ID and a Press 1 explicit consent toggle.

   Zoom Phone API reference · List an account's Zoom Phone settings > auto_call_recording.inbound_audio_notification / outbound_audio_notification · Checked 2026-10-14
10. 10
    The Zoom Phone account settings API exposes auto_call_recording.recording_calls with values inbound, outbound or both to select which calls are automatically recorded.

    Zoom Phone API reference · List an account's Zoom Phone settings (GET /phone/account_settings) > auto_call_recording.recording_calls · Checked 2026-10-14
11. 11
    For the automatic call recordings data type, Zoom notes that auto-permanent deletion is disabled at the account and admins must enable auto-delete on those recordings themselves.

    Managing retention policy for Zoom Phone · Data retention types (Automatic call recordings entry) · Checked 2026-10-14
12. 12
    In countries with native Zoom Phone service, call logs are held for jurisdiction-specific minimum periods of up to 90 days or 2 years even if a shorter retention is configured.disputed

    Zoom Phone Bluepaper: Privacy, Security, and Compliance · Data Retention (jurisdiction-driven call log retention) · Checked 2026-10-14
13. 13
    Zoom Phone call summary retention must be equal to or shorter than call log retention, and deleted summaries leave their file ID in the call logs.

    Managing retention policy for Zoom Phone · Data retention types (Call summaries entry) · Checked 2026-10-14
14. 14
    For calls on Zoom-assigned numbers (not BYOC), Zoom keeps call detail records for at least two years after the call date and will not delete them earlier even on a support request.disputed

    Managing retention policy for Zoom Phone · Data retention types (call detail records note) · Checked 2026-10-14
15. 15
    The Zoom Compliance Manager announcement lists a legal hold capability to capture and hold communications of specific individuals.

    Zoom announces communications compliance solution, Zoom Compliance Manager · Legal hold bullet · Checked 2026-10-14
16. 16
    Zoom announced Zoom Compliance Manager on 2024-03-20, built on Theta Lake, with archiving that automatically captures phone recordings among other Zoom content.

    Zoom announces communications compliance solution, Zoom Compliance Manager · Archiving and Content Capture section · Checked 2026-10-14
17. 17
    Recordings belonging to deleted Zoom Phone users, call queues or common areas remain accessible in the recording logs and are labelled with a deletion date.

    Viewing Zoom Phone recording logs · How to identify call recordings · Checked 2026-10-14
18. 18
    Where a Zoom Phone recording type is set to Permanently Delete Data after its retention duration, a recording older than that duration cannot be recovered from Zoom for a dispute, leaving at most call detail records.inferred

    Managing retention policy for Zoom Phone · How to change the retention policy for Zoom Phone; Data retention types (call detail records note) · Checked 2026-10-14
19. 19
    A dispute review scoped to a Zoom Phone call queue's recordings can miss agent-initiated ad hoc recordings of queue calls, because those belong to the agent rather than the queue.inferred

    Sharing Zoom Phone call recordings · How to share call recordings > Call queue · Checked 2026-10-14
20. 20
    The per-data-type Soft Delete choice in Zoom Phone retention policy and the account soft deletion setting that requires Zoom Support appear to be distinct controls, so a recording's recoverability depends on both.inferred

    Changing Zoom Phone soft deletion settings · How to enable or disable Soft Delete History, Voicemail, Fax and Recordings · Checked 2026-10-14
21. 21
    If a member granted access to another user's Zoom Phone recordings deletes a recording, it is removed for everyone, including the recording owner.

    Sharing Zoom Phone call recordings · How to share call recordings > Phone user (Access Member List) · Checked 2026-10-14
22. 22
    On Zoom Phone call queue calls, an automatic recording belongs to the call queue, while an ad hoc recording started by the answering member belongs to that user.

    Viewing Zoom Phone recording logs · How to identify call recordings · Checked 2026-10-14
23. 23
    Zoom Phone call queue recordings include only automatic recordings, not recordings started by queue members, and require automatic call recording to be enabled for the queue.

    Sharing Zoom Phone call recordings · How to share call recordings > Call queue · Checked 2026-10-14
24. 24
    If an admin has disabled ad hoc recording or enabled automatic recording, the Record in-call control is not available to the Zoom Phone user.

    Using in-call controls · Record control description · Checked 2026-10-14
25. 25
    Zoom Phone recording logs can be filtered by date range, name/extension/number, owner type (user, common area or call queue), recording type, group and site.

    Viewing Zoom Phone recording logs · Filter recording logs · Checked 2026-10-14
26. 26
    Admins review Zoom Phone call recordings on the Recordings tab under Phone System Management > Logs in the web portal.

    Viewing Zoom Phone recording logs · How to access Zoom Phone call recording logs · Checked 2026-10-14
27. 27
    Viewing Zoom Phone recording logs requires a Pro, Business or Education account, owner or admin privileges, a Zoom Phone license and ad hoc or automatic recording enabled in policy settings.

    Viewing Zoom Phone recording logs · Prerequisites · Checked 2026-10-14
28. 28
    Zoom classifies Zoom Phone call recordings as Customer Content Data, while voice recording metadata is classified as Diagnostic Data.

    Zoom Phone Bluepaper: Privacy, Security, and Compliance · Data Residency (data categories) · Checked 2026-10-14
29. 29
    With Zoom Phone's Restrict recording, monitoring and logs setting, calls to configured excluded numbers can be blocked from automatic and ad hoc recording and anonymized in system logs, usage reports and billing.

    Restricting Zoom Phone recording, monitoring and logs · How to configure excluded numbers > Add excluded numbers · Checked 2026-10-14
30. 30
    Zoom Phone excluded numbers can be an extension number, external contact, external phone number or external number prefix, applied to calls dialed to, received from, or both.

    Restricting Zoom Phone recording, monitoring and logs · How to configure excluded numbers > Add excluded numbers · Checked 2026-10-14
31. 31
    Changing Zoom Phone's Restrict recording, monitoring and logs setting requires account owner or Phone Super Admin privileges and applies account-wide.

    Restricting Zoom Phone recording, monitoring and logs · Requirements; How to enable or disable the Restrict recording, monitoring and logs setting > Account · Checked 2026-10-14
32. 32
    When a Zoom Phone automatic recording is stopped and resumed, recording continues in the same file and the stop and resume times are visible in the web portal.

    Using in-call controls · Stop Recording control description · Checked 2026-10-14
33. 33
    Activating the multi-level Zoom Phone retention policy requires an admin with the account-settings privilege and cannot be undone once activated.

    Managing retention policy for Zoom Phone · How to activate the retention policy for Zoom Phone · Checked 2026-10-14
34. 34
    Zoom Phone retention policy changes and automated deletions, including removals of recordings, are tracked in the web audit logs.

    Managing retention policy for Zoom Phone · Data retention types / audit log note · Checked 2026-10-14
35. 35
    When the Zoom Phone auto-delete retention checkbox is not selected, every data type including ad hoc and automatic call recordings defaults to Unlimited retention and is not automatically deleted.

    Managing retention policy for Zoom Phone · How to change the retention policy for Zoom Phone; Data retention types · Checked 2026-10-14
36. 36
    When Zoom Phone auto-delete retention is selected, each data type defaults to 180 days and can be set between 1 and 4000 days.

    Managing retention policy for Zoom Phone · How to change the retention policy for Zoom Phone · Checked 2026-10-14
37. 37
    When Zoom Phone group retention policies are activated they override site retention policies for the members of that group.

    Managing retention policy for Zoom Phone · How to change the retention policy for Zoom Phone (Group subsection) · Checked 2026-10-14
38. 38
    Zoom Phone account owners and admins can set data retention policies at the account, group and extension (phone user) levels, with settings also exposed for sites, auto receptionists, call queues and shared line groups.

    Managing retention policy for Zoom Phone · How to change the retention policy for Zoom Phone (Account, Group, Site, Auto receptionist, Call queue, Shared line group, Phone user subsections) · Checked 2026-10-14
39. 39
    A Zoom Phone retention setting locked at a higher level is greyed out at lower levels and can only be changed at the level where it was locked.

    Managing retention policy for Zoom Phone · How to change the retention policy for Zoom Phone (lock icon note) · Checked 2026-10-14
40. 40
    The multi-level Zoom Phone retention policy is enabled by default for new customers, while existing customers must activate it; existing site-level policies stay in effect for current users and are migrated automatically.

    Managing retention policy for Zoom Phone · How to activate the retention policy for Zoom Phone · Checked 2026-10-14
41. 41
    Zoom Phone retention policy treats ad hoc call recordings and automatic call recordings as separate data types, each with its own retention setting alongside call logs, voicemail, SMS/MMS and fax.

    Managing retention policy for Zoom Phone · Data retention types · Checked 2026-10-14
42. 42
    For each Zoom Phone data type the After Retention Duration action is either Soft Delete Data (restorable in some cases) or Permanently Delete Data (cannot be restored), followed by a Then Auto-Permanently Delete choice of Never or a number of days.

    Managing retention policy for Zoom Phone · How to change the retention policy for Zoom Phone (After Retention Duration options) · Checked 2026-10-14
43. 43
    Zoom Phone users can view recordings shared with them only in the Zoom web portal.

    Sharing Zoom Phone call recordings · How to share call recordings (introduction) · Checked 2026-10-14
44. 44
    When single-sided recording is enabled, a Zoom Phone user can choose between Record full conversation and Record my audio only.

    Using in-call controls · Record control description (single-sided recording) · Checked 2026-10-14
45. 45
    Zoom Phone recordings are first stored and processed in the SIP zone where the device is registered and then moved to the configured permanent storage region.

    Zoom Phone Bluepaper: Privacy, Security, and Compliance · Data Residency (temporary processing example) · Checked 2026-10-14
46. 46
    Enabling or disabling the account soft delete setting for Zoom Phone history, voicemail and recordings requires contacting Zoom Support.

    Changing Zoom Phone soft deletion settings · How to enable or disable Soft Delete History, Voicemail, Fax and Recordings (Account) · Checked 2026-10-14
47. 47
    Zoom Phone soft-deleted data, including recordings, remains recoverable for up to 30 days before permanent deletion.

    Zoom Phone Bluepaper: Privacy, Security, and Compliance · Data Retention (soft delete vs permanent delete) · Checked 2026-10-14
48. 48
    Soft-deleted Zoom Phone history, voicemail and recordings can be restored within 30 days, a window that can be set shorter, after which they are permanently deleted from the account.

    Changing Zoom Phone soft deletion settings · How to enable or disable Soft Delete History, Voicemail, Fax and Recordings · Checked 2026-10-14
49. 49
    A Zoom Phone user can stop and later resume an automatic recording only if the admin has enabled stop/resume of automatic call recordings.

    Using in-call controls · Stop Recording control description · Checked 2026-10-14
50. 50
    The storage region for Zoom Phone recordings follows the Customer Content Storage Setting, configurable at account, group and user level and per auto receptionist, call queue and shared line group.

    Zoom Phone Bluepaper: Privacy, Security, and Compliance · Data Residency · Checked 2026-10-14
51. 51
    Zoom Phone customer content storage regions listed are United States, Australia, Brazil, Canada, India, Germany, Japan, Singapore and Switzerland.

    Zoom Phone Bluepaper: Privacy, Security, and Compliance · Data Residency (available regions) · Checked 2026-10-14
52. 52
    The Zoom Phone recording logs Trash holds recordings deleted by users or by retention policy and shows the deletion date, who soft-deleted the item and when it will be auto-permanently deleted.

    Viewing Zoom Phone recording logs · How to manage recording logs in Trash · Checked 2026-10-14
53. 53
    Admins can recover recordings from the Zoom Phone recording Trash or delete them permanently, and permanent deletion from Trash cannot be undone.

    Viewing Zoom Phone recording logs · How to manage recording logs in Trash · Checked 2026-10-14
54. 54
    From a Zoom Rooms controller, all Zoom Phone in-call controls are available except starting a call recording.

    Using in-call controls · Platform note (Zoom Rooms controller) · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Zoom Phone call recording and retention settings. WarmTransfer. https://warmtransfer.net/knowledge/zoom-phone-call-recording

@misc{warmtransfer-zoom-phone-call-recording,
  title  = {Zoom Phone call recording and retention settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/zoom-phone-call-recording},
  note   = {Verified 2026-10-14}
}