Source record · tier 2 current vendor documentation

Customizing the Set Skills widget

Publisher: Zoom
URL: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082035
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

The Set Skills widget, available in voice, video, web chat, in-app chat and SMS flows, assigns one or more skill entries to an engagement by Skill Category and Skills, each given by name or by variable, and has Success and Fail exits. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Customizing the Set Skills widget. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0082035-set-skills-widget

BibTeX

@misc{warmtransfer-zoom-support-kb0082035-set-skills-widget,
  title  = {Customizing the Set Skills widget},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0082035-set-skills-widget},
  note   = {Zoom, accessed 2026-09-30}
}