Source note · Setting up Zoom Contact Center queues and flows
The Set Skills widget, available in voice, video, web chat, in-app chat and SMS flows, assigns one or more skill entries to an engagement by Skill Category and Skills, each given by name or by variable, and has Success and Fail exits.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Customizing the Set Skills widget — Zoom · tier 2 current vendor documentation · Settings tab; Exits tab
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-set-skills-widget. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-set-skills-widget
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-set-skills-widget,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-set-skills-widget},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-set-skills-widget},
note = {Source note zoom-contact-center-setup-set-skills-widget, checked 2026-09-30}
}