Creating a chat agent in Zoom Virtual Agent

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081097

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Chat agent knowledge sources can be existing sources, synced website URLs, uploaded PDF or DOCX files, integrations, or manually written articles. in context
• Creating a Zoom Virtual Agent chat agent requires both a Zoom Virtual Agent license and a Zoom Contact Center license. in context
• Multilingual ticket forms for ZVA chat escalation are supported only with Zendesk, Salesforce, Kustomer and Intercom; with other CRMs the forms display in English only. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Creating a chat agent in Zoom Virtual Agent. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0081097-zva-create-chat-agent

BibTeX

@misc{warmtransfer-zoom-support-kb0081097-zva-create-chat-agent,
  title  = {Creating a chat agent in Zoom Virtual Agent},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0081097-zva-create-chat-agent},
  note   = {Zoom Communications, accessed 2026-10-02}
}