Changing business hours, holiday hours, and overflow settings

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069616

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Break hours occur during business hours and do not override closed hours call handling. in context
• When selected holidays conflict with existing holidays, the holiday with the most immediate time is given precedence in call handling settings. in context
• Holiday group call settings supersede regular business and non-business hours and are applied to sites, users, Zoom Rooms, common areas, auto receptionists, call queues, and shared line groups. in context
• The default holiday group and default call handling settings are managed under Admin Center > Product configuration > Phone system > Company Info > Account Settings > Settings tab, where a holiday group has Holiday, Target and Call Handling tabs and the Target tab adds sites (or the account) and individual extensions such as call queues and auto receptionists. in context
• Default business hours, holiday and overflow settings can be changed only at the site level when multiple sites are enabled, and only at the account level when multiple sites are disabled. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Changing business hours, holiday hours, and overflow settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0069616-hours-holiday-overflow

BibTeX

@misc{warmtransfer-zoom-support-kb0069616-hours-holiday-overflow,
  title  = {Changing business hours, holiday hours, and overflow settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0069616-hours-holiday-overflow},
  note   = {Zoom, accessed 2026-09-30}
}