Source record · tier 2 current vendor documentation

Customizing the Collect Input widget

Publisher: Zoom
URL: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065278
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

An exit of the Collect Input widget can be mapped to a skill category and skill so that the consumer's choice sets the skill used to match agents. in context
In a voice flow the Collect Input widget offers an Input Capture (IVR) method for keypress or voice input and a Menu method for keypress input, and its exits include Timeout and No Match alongside the success exit. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Customizing the Collect Input widget. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0065278-collect-input-widget

BibTeX

@misc{warmtransfer-zoom-support-kb0065278-collect-input-widget,
  title  = {Customizing the Collect Input widget},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0065278-collect-input-widget},
  note   = {Zoom, accessed 2026-09-30}
}