Source note · Setting up Zoom Contact Center queues and flows
An exit of the Collect Input widget can be mapped to a skill category and skill so that the consumer's choice sets the skill used to match agents.
Checked 2026-09-30
Select or search for a skill category and skill to map to this exit to better match consumers to agents
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Customizing the Collect Input widget — Zoom · tier 2 current vendor documentation · Exits, skill mapping
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-collect-input-skill-map. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-collect-input-skill-map
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-collect-input-skill-map,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-collect-input-skill-map},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-collect-input-skill-map},
note = {Source note zoom-contact-center-setup-collect-input-skill-map, checked 2026-09-30}
}