Source record · tier 2 current vendor documentation

Adding a disposition or note

Publisher: Zoom
URL: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064588
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

In the Zoom desktop app an agent records a disposition after an engagement ends by opening the Engagement tab, choosing an option from the Dispositions drop-down and clicking Done; this requires dispositions to have been added to the associated queue by an admin. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Adding a disposition or note. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0064588-adding-disposition-note

BibTeX

@misc{warmtransfer-zoom-support-kb0064588-adding-disposition-note,
  title  = {Adding a disposition or note},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0064588-adding-disposition-note},
  note   = {Zoom, accessed 2026-09-30}
}