Source note · Setting up Zoom Contact Center queues and flows
In the Zoom desktop app an agent records a disposition after an engagement ends by opening the Engagement tab, choosing an option from the Dispositions drop-down and clicking Done; this requires dispositions to have been added to the associated queue by an admin.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- dispositions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Adding a disposition or note — Zoom · tier 2 current vendor documentation · Prerequisites; Desktop app, adding a disposition
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-agent-disposition-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-agent-disposition-steps
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-agent-disposition-steps,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-agent-disposition-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-agent-disposition-steps},
note = {Source note zoom-contact-center-setup-agent-disposition-steps, checked 2026-09-30}
}