Managing Zoom Contact Center queues

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061959

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Messaging queue channel covers SMS, web chat, in-app chat, Facebook Messenger, WhatsApp, Instagram and Zoom Chat. in context
• The queue management article gives the path to the queue list as Contact Center Management, then Queues, in the Zoom web portal. disputed in context
• Creating and managing Zoom Contact Center queues requires account owner or admin privilege, a Pro, Business or Education account, and a Zoom Contact Center license. in context
• A queue is created from the Queues page by clicking Add Queue, entering a Name and optional Description, choosing a Channel of Voice, Video, Messaging, Email or Work Item, adding members under Agents with Add, and clicking Save. in context
• A queue is deleted from the Queues page through its ellipses menu, Delete, and on deletion the admin is notified which flows are using that queue. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Managing Zoom Contact Center queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0061959-managing-queues

BibTeX

@misc{warmtransfer-zoom-support-kb0061959-managing-queues,
  title  = {Managing Zoom Contact Center queues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0061959-managing-queues},
  note   = {Zoom, accessed 2026-09-30}
}