Source record · tier 2 current vendor documentation

Viewing real-time agent information

Publisher: Zoom
URL: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061938
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

In the web portal, Analytics & Reports, Contact Center tab, Real-time Analytics, My Agents shows each agent's current status, the queues they are a member of, whether they are opted in to each queue, and their open and closed engagement counts. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Viewing real-time agent information. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0061938-realtime-agent-info

BibTeX

@misc{warmtransfer-zoom-support-kb0061938-realtime-agent-info,
  title  = {Viewing real-time agent information},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0061938-realtime-agent-info},
  note   = {Zoom, accessed 2026-09-30}
}