Source note · Setting up Zoom Contact Center queues and flows
In the web portal, Analytics & Reports, Contact Center tab, Real-time Analytics, My Agents shows each agent's current status, the queues they are a member of, whether they are opted in to each queue, and their open and closed engagement counts.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Viewing real-time agent information — Zoom · tier 2 current vendor documentation · Web portal path; columns
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-realtime-my-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-realtime-my-agents
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-realtime-my-agents,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-realtime-my-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-realtime-my-agents},
note = {Source note zoom-contact-center-setup-realtime-my-agents, checked 2026-09-30}
}