Changing Zoom Contact Center user settings

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060874

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A user's Profile tab has a Queues section where Assigned Queues adds the user to queues as an agent or a supervisor. in context
• A user's Channel Settings allow a maximum concurrent messaging engagements value of up to 20 and a maximum concurrent email engagements value of up to 100. in context
• Skills are assigned to an agent from the Skills section of the user's Profile tab by clicking Add Skill. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Changing Zoom Contact Center user settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0060874-user-settings

BibTeX

@misc{warmtransfer-zoom-support-kb0060874-user-settings,
  title  = {Changing Zoom Contact Center user settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0060874-user-settings},
  note   = {Zoom, accessed 2026-09-30}
}