Source note · Setting up Zoom Contact Center queues and flows
A user's Channel Settings allow a maximum concurrent messaging engagements value of up to 20 and a maximum concurrent email engagements value of up to 100.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- users
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Changing Zoom Contact Center user settings — Zoom · tier 2 current vendor documentation · Profile tab, Channel Settings section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-user-msg-capacity. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-user-msg-capacity
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-user-msg-capacity,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-user-msg-capacity},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-user-msg-capacity},
note = {Source note zoom-contact-center-setup-user-msg-capacity, checked 2026-09-30}
}