Managing skills and skill categories

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059519

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A skill is added to a category from the Skills page by clicking Add Skill in the category's row, entering a Skill Name and clicking Add. in context
• A skill category is created under Contact Center, Skills by clicking Add Skill Category, entering a Skill Category Name, choosing a Skill Type, setting Max Proficiency Level for a proficiency-based type, and clicking Save and Add Skills. in context
• A skill or skill category is deleted from the Skills page through its ellipses menu, Delete. in context
• A skill category's Skill Type is either Text-based, for skills that do not require a proficiency level, or Proficiency-based, for skills that require a proficiency level. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Managing skills and skill categories. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0059519-skills-skill-categories

BibTeX

@misc{warmtransfer-zoom-support-kb0059519-skills-skill-categories,
  title  = {Managing skills and skill categories},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0059519-skills-skill-categories},
  note   = {Zoom, accessed 2026-09-30}
}