Source note · Setting up Zoom Contact Center queues and flows
A skill category is created under Contact Center, Skills by clicking Add Skill Category, entering a Skill Category Name, choosing a Skill Type, setting Max Proficiency Level for a proficiency-based type, and clicking Save and Add Skills.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Managing skills and skill categories — Zoom · tier 2 current vendor documentation · Creating skill categories
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-skill-category-create. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-skill-category-create
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-skill-category-create,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-skill-category-create},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-skill-category-create},
note = {Source note zoom-contact-center-setup-skill-category-create, checked 2026-09-30}
}