Managing Zoom Contact Center phone numbers

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059452

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Contact Center phone number is obtained in Admin Center under Product configuration, Numbers, Phone Numbers by clicking Add Number, selecting Contact Center as the Product, choosing country or region, number type and area, clicking Search, selecting numbers, completing Business Address Verification if required, and clicking Done. in context
• From the Phone Numbers page a number is assigned to a flow through its ellipses menu, Assign, by checking Voice Flow or SMS Flow, selecting the flow from the drop-down and clicking Save; a newly obtained number shows an empty Assigned To field. in context
• The same phone number can be assigned as the entry point to one voice flow and one SMS flow. in context
• The phone number types offered for Zoom Contact Center voice and SMS flows are virtual service numbers and toll-free numbers. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Managing Zoom Contact Center phone numbers. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0059452-phone-numbers

BibTeX

@misc{warmtransfer-zoom-support-kb0059452-phone-numbers,
  title  = {Managing Zoom Contact Center phone numbers},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0059452-phone-numbers},
  note   = {Zoom, accessed 2026-09-30}
}