Getting started with Zoom Virtual Agent

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058248

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom Virtual Agent offers three agent types: voice agents (phone and IVR), chat agents (web, in-app and messaging), and classic chatbots for websites and mobile apps. in context
• Zoom Virtual Agent chat agents can escalate to a live agent and pass a conversation summary with the escalation. in context
• Zoom Virtual Agent classic chatbots can escalate to third-party systems through custom APIs. in context
• Zoom documents building a voice or chat agent in five steps: create the agent type, connect a knowledge base, add tools, test the agent, then review analytics. in context
• Zoom's getting-started article lists a Basic, Pro, Business, Education or Enterprise account plus a Zoom Virtual Agent license as prerequisites, with account owner, admin or an equivalent role/privilege. in context
• A Zoom Virtual Agent knowledge base can be created manually, through a CRM API integration, or by web crawling. in context
• Zoom Virtual Agent voice agents escalate callers to live voice agents in Zoom Contact Center. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Getting started with Zoom Virtual Agent. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0058248-zva-getting-started

BibTeX

@misc{warmtransfer-zoom-support-kb0058248-zva-getting-started,
  title  = {Getting started with Zoom Virtual Agent},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0058248-zva-getting-started},
  note   = {Zoom Communications, accessed 2026-10-02}
}