US, Canada, and Puerto Rico Porting (Number Porting and Management Field Guide)

Publisher

Zoom Communications (Zoom Technical Library)

URL

https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide/us-canada-and-puerto-rico-porting

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom's Technical Library porting guide says toll-free port request attachments must be dated within the last 30 days, and that the request is submitted as a support ticket. disputed in context
• Zoom's US/Canada estimates of 4 to 21 days are much longer than the one-business-day federal simple-port interval, which suggests most of Zoom's quoted time goes to LOA validation, carrier response and scheduling, or to non-simple ports, rather than to the regulated activation interval itself. inferred in context
• The confirmed porting date (FOC) for a self-service Zoom port is viewed by hovering over FOC in Port History under Number Management > Phone Numbers > Related Features. in context
• Zoom sends the LOA to the losing provider for validation, and once it is accepted the NPAC works with Zoom Phone and the losing provider to activate the pending US/Canada port. in context
• Zoom advises pre-assigning ported numbers to users or other targets before the port date because the activation time cannot be changed. in context
• Zoom estimates a North American project port takes 3 to 4 weeks depending on complexity. in context
• US/Canada toll-free ports to Zoom Phone are not self-service in the portal; they are requested through a Zoom support request with a completed Toll-Free LOA and an invoice showing the toll-free numbers dated within the last 30 days. in context
• US and Canada ports to Zoom Phone activate at 11:30 a.m. Eastern Time, Monday to Friday excluding local holidays, and the port time cannot be changed. in context
• Zoom estimates US/Canada landline ports take about 7 business days from major providers and 10 to 21 business days from smaller providers, including Canadian providers, within an overall 4 to 21 day range for standard ports. in context
• Zoom estimates most wireless number ports in the US and Canada complete in about 4 business days. in context
• On the Zoom online LOA the losing-carrier account number and PIN are optional fields, but both are required for all wireless ports and for some VoIP providers. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). US, Canada, and Puerto Rico Porting (Number Porting and Management Field Guide). WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-us-ca-pr-porting

BibTeX

@misc{warmtransfer-zoom-library-us-ca-pr-porting,
  title  = {US, Canada, and Puerto Rico Porting (Number Porting and Management Field Guide)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-us-ca-pr-porting},
  note   = {Zoom Communications (Zoom Technical Library), accessed 2026-09-24}
}