Emergency Services Best Practices: Types of emergency services

Publisher

Zoom

URL

https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices/types-of-emergency-services.md

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For BYOC numbers the customer is responsible for working with their carrier to update and maintain the emergency address tied to each number, and Zoom sends no address information to BYOC carriers. in context
• With nomadic emergency services Zoom Phone detects where a user is when they place an emergency call, by matching network data such as Wi-Fi access points, IP addresses or switch ports against admin-configured locations, and reports that location's address. in context
• With static addresses and a BYOC carrier handling emergency calls, the location a PSAP sees depends on the address of record the carrier holds for the calling number, not on the emergency address stored in Zoom. inferred in context
• Zoom's best-practice guide calls the fixed-address model 'dynamic emergency services': a default emergency address is manually assigned to a user's phone number by an administrator and does not follow the user's physical location. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Emergency Services Best Practices: Types of emergency services. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-esbp-types

BibTeX

@misc{warmtransfer-zoom-library-esbp-types,
  title  = {Emergency Services Best Practices: Types of emergency services},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-esbp-types},
  note   = {Zoom, accessed 2026-09-30}
}