Emergency Services Best Practices: Emergency calling number capability

Publisher

Zoom

URL

https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices/emergency-calling-number-capability.md

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom lists these causes of an emergency call failing to reach a PSAP: a policy blocking extension-only users with no fallback team, a disabled user-level policy, PSAP routing disabled with no internal safety response team members, no emergency numbers with an empty site pool, no caller ID method configured, the account pool disabled with an empty site pool, and a site outside the US and Canada lacking ELINs. in context
• Whether a Zoom Phone number supports emergency calling is shown by an SOS icon in the Capability column at Number Management > Phone Numbers; a number without the icon cannot reliably support emergency services. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Emergency Services Best Practices: Emergency calling number capability. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-esbp-number-capability

BibTeX

@misc{warmtransfer-zoom-library-esbp-number-capability,
  title  = {Emergency Services Best Practices: Emergency calling number capability},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-esbp-number-capability},
  note   = {Zoom, accessed 2026-09-30}
}