Setting up group rotating in a call queue

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0084041

Published

2026-07-14

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom support content; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Group rotating is enabled on the call queue's Profile tab by changing Business Hours Call Distribution to Group Rotating, setting group member size and per-group ringing duration, confirming, setting overflow, and saving. in context
• Zoom's worked example for group rotating is a 25-member queue with a group size of 5, where members ring five at a time until all have been tried. in context
• In group rotating, the number of members set as the Group member size ring first, and if no one answers the next group of members rings. in context
• In group rotating, groups keep ringing until all members have been tried, and if no one answers the call follows the queue's Overflow settings. in context

Cite this source record

APA

WarmTransfer. (2026, July 14). Setting up group rotating in a call queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0084041-group-rotating

BibTeX

@misc{warmtransfer-zoom-kb0084041-group-rotating,
  title  = {Setting up group rotating in a call queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0084041-group-rotating},
  note   = {Zoom Communications, accessed 2026-09-25}
}