Viewing the Zoom Phone quality of service dashboard

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070057

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom Support Center; Zoom terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Zoom Phone quality of service dashboard uses MOS on a 1-5 scale as its main measure and counts calls with MOS of 3.5 or higher as good quality and below 3.5 as poor. in context
• Viewing the Zoom Phone quality of service dashboard requires a Business or Education account, account owner or admin privileges, and Zoom Phone licensing; it is reached under Admin Center > Dashboard > Phone > Quality of Service. in context
• The Zoom Phone quality of service dashboard is reached in the web portal via Admin Center > Dashboard > Phone tab > Quality of Service tab, with Overall, Calls and Extensions views. in context
• QoS and MOS details for a call become visible on the dashboard about 20 seconds after the call occurs. in context
• QoS dashboard filters include site, department or cost center, device type (IP phone, native application, VDI), direction, call duration, ISP, route group and SBC, and survey results. in context
• The Zoom Phone QoS dashboard rates call quality by MOS on a 1-5 scale and treats MOS of 3.5 or higher as good and below 3.5 as poor. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Viewing the Zoom Phone quality of service dashboard. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0070057-phone-qos-dashboard

BibTeX

@misc{warmtransfer-zoom-kb0070057-phone-qos-dashboard,
  title  = {Viewing the Zoom Phone quality of service dashboard},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0070057-phone-qos-dashboard},
  note   = {Zoom, accessed 2026-09-24}
}