Certified Zoom Phone Appliances

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065959

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom support content, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• As of late September 2026, one CCX firmware line cannot serve both platforms: Teams-certified CCX builds are 9.x on Android 12, while Zoom Phone Appliance mode requires 8.1.8.2935 on Android 9. Moving a CCX from current Teams firmware to ZPA therefore implies a firmware downgrade. inferred in context
• Zoom's certified Zoom Phone Appliance list gives Poly CCX 400, CCX 505 and CCX 600 (with or without camera) as supported on firmware 8.1.8.2935 and Android 9, with recertification in progress and due to complete in October 2026. in context
• Zoom does not currently support Poly PVOS 9.x.x on Zoom Phone Appliances, so a CCX phone running PVOS 9.x.x must be downgraded to the certified ZPA firmware. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Certified Zoom Phone Appliances. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0065959-certified-phone-appliances

BibTeX

@misc{warmtransfer-zoom-kb0065959-certified-phone-appliances,
  title  = {Certified Zoom Phone Appliances},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0065959-certified-phone-appliances},
  note   = {Zoom, accessed 2026-09-25}
}