Managing Zoom Phone call queues

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064844

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom support content; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• To create a call queue, an admin goes to Call Queues in the web portal, clicks Add, enters a name, optional description and extension, adds members, and saves. in context
• Zoom Phone call queues let account owners and admins route incoming calls to a group of users. in context
• Each Zoom Phone call queue has a maximum of 50 members. in context
• Phone users and common area phones can be added as call queue members. in context
• Managing Zoom Phone call queues requires a Pro, Business or Education account, owner or admin privileges, and either a Zoom Workplace license with Phone included or a standalone Zoom Phone calling plan. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Managing Zoom Phone call queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0064844-managing-call-queues

BibTeX

@misc{warmtransfer-zoom-kb0064844-managing-call-queues,
  title  = {Managing Zoom Phone call queues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0064844-managing-call-queues},
  note   = {Zoom Communications, accessed 2026-09-25}
}