Longest idle distribution routes the call to the member who has been idle for the longest time, and if that member does not answer it moves to the member with the next-longest idle time.

Checked 2026-09-30

Vendor
Zoom
Product
Zoom Phone
Subsystem
call queue
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-dist-longest-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-dist-longest-idle

BibTeX

@misc{warmtransfer-claim-zoom-phone-auto-receptionist-setup-dist-longest-idle,
  title  = {Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-dist-longest-idle},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-dist-longest-idle},
  note   = {Source note zoom-phone-auto-receptionist-setup-dist-longest-idle, checked 2026-09-30}
}

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