Managing Call Queue analytics

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061144

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom support content; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Most call queue analytics report sections can be exported to CSV or PDF. in context
• Admins can view all call queue analytics and member KPIs, while call queue members see only overall KPIs for their queue and KPIs for their own calls. in context
• The call queue analytics dashboard shows service level, average handling times, call volume, average and longest wait time, and completed, abandoned and overflow call counts. in context
• Call queue analytics has a Realtime tab and historical reports on Queue and Members tabs, and dashboards refresh every minute when there are no incoming calls. in context
• Call queue analytics require a Zoom Phone license with Pro features plus the Zoom Phone Customer Engagement Pack add-on. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Managing Call Queue analytics. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0061144-call-queue-analytics

BibTeX

@misc{warmtransfer-zoom-kb0061144-call-queue-analytics,
  title  = {Managing Call Queue analytics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0061144-call-queue-analytics},
  note   = {Zoom Communications, accessed 2026-09-25}
}