Transferring a Zoom Contact Center voice engagement

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058296

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Transferring from Zoom Contact Center to Zoom Phone users who have no Contact Center license requires the admin to enable contacts search. in context
• A Zoom Contact Center agent can transfer a voice engagement to a Zoom Phone user, Zoom Phone call queue or voicemail, as well as to contact center users, queues and flows. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Transferring a Zoom Contact Center voice engagement. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0058296-zcc-transfer-voice

BibTeX

@misc{warmtransfer-zoom-kb0058296-zcc-transfer-voice,
  title  = {Transferring a Zoom Contact Center voice engagement},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0058296-zcc-transfer-voice},
  note   = {Zoom, accessed 2026-09-30}
}