Source note · UCaaS platforms compared
A Zoom Contact Center agent can transfer a voice engagement to a Zoom Phone user, Zoom Phone call queue or voicemail, as well as to contact center users, queues and flows.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- contact center pairing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Transferring a Zoom Contact Center voice engagement — Zoom · tier 2 current vendor documentation · section 'How to transfer a voice engagement'
Cite this note
APA
WarmTransfer. (2026, September 30). UCaaS platforms compared: source note ucaas-platform-comparison-zoom-zcc-transfer-to-phone. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucaas-platform-comparison-zoom-zcc-transfer-to-phone
BibTeX
@misc{warmtransfer-claim-ucaas-platform-comparison-zoom-zcc-transfer-to-phone,
title = {UCaaS platforms compared: source note ucaas-platform-comparison-zoom-zcc-transfer-to-phone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucaas-platform-comparison-zoom-zcc-transfer-to-phone},
note = {Source note ucaas-platform-comparison-zoom-zcc-transfer-to-phone, checked 2026-09-30}
}