Source record · tier 2 current vendor documentation

Customizing when your customer satisfaction (CSAT) survey is sent

Publisher: Zendesk
URL: https://support.zendesk.com/hc/en-us/articles/4408886194202-Customizing-when-your-customer-satisfaction-CSAT-survey-is-sent
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Zendesk website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

Zendesk sends its CSAT survey by default 24 hours after a ticket is solved (not closed), through a system automation whose delay admins can change. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Customizing when your customer satisfaction (CSAT) survey is sent. WarmTransfer. https://warmtransfer.net/knowledge/sources/zendesk-help-customize-csat-survey-timing

BibTeX

@misc{warmtransfer-zendesk-help-customize-csat-survey-timing,
  title  = {Customizing when your customer satisfaction (CSAT) survey is sent},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zendesk-help-customize-csat-survey-timing},
  note   = {Zendesk, accessed 2026-10-02}
}