Source note · CSAT and NPS surveys in contact centers
Zendesk sends its CSAT survey by default 24 hours after a ticket is solved (not closed), through a system automation whose delay admins can change.
Checked 2026-10-02
- Vendor
- Zendesk
- Product
- Zendesk Support
- Subsystem
- CSAT survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Customizing when your customer satisfaction (CSAT) survey is sent — Zendesk · tier 2 current vendor documentation · page body, default timing paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-zendesk-csat-24h-after-solved. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-zendesk-csat-24h-after-solved
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-zendesk-csat-24h-after-solved,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-zendesk-csat-24h-after-solved},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-zendesk-csat-24h-after-solved},
note = {Source note contact-center-surveys-csat-nps-zendesk-csat-24h-after-solved, checked 2026-10-02}
}