Webex WFO Pause and Resume - WFO Help Center

Publisher

Webex WFO Help Center (Calabrio-hosted OEM documentation for Cisco Webex WFO)

URL

https://wfohelp.com/doc/Content/user-guides/application-management/pause-resume.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Calabrio/Cisco website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Webex Contact Center, Calabrio ONE-initiated automatic pause and resume is not available because the RTP stream it needs does not pass through Calabrio ONE. in context
• For Webex Contact Center recordings, Webex WFO documents two pause and resume options: manual pause from the agent desktop, and automated pause driven by Cisco APIs. in context
• Webex WFO syncs redacted audio from Webex Contact Center into Calabrio ONE, which redacts the matching screen recording automatically using the audio redaction timing. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Webex WFO Pause and Resume - WFO Help Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-webex-wfo-pause-resume

BibTeX

@misc{warmtransfer-wfohelp-webex-wfo-pause-resume,
  title  = {Webex WFO Pause and Resume - WFO Help Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-webex-wfo-pause-resume},
  note   = {Webex WFO Help Center (Calabrio-hosted OEM documentation for Cisco Webex WFO), accessed 2026-09-24}
}