For Webex Contact Center recordings, Webex WFO documents two pause and resume options: manual pause from the agent desktop, and automated pause driven by Cisco APIs.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- recording redaction
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Webex WFO Pause and Resume - WFO Help Center — Webex WFO Help Center (Calabrio-hosted OEM documentation for Cisco Webex WFO) · tier 2 current vendor documentation · Webex WFO Pause and Resume - Cisco Webex Contact Center section
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-wfo-pause-two-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-wfo-pause-two-options
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-wfo-pause-two-options,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-wfo-pause-two-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-wfo-pause-two-options},
note = {Source note webex-cc-wfo-wfo-pause-two-options, checked 2026-09-24}
}