Troubleshoot issues with recording

Publisher

Calabrio (WFO Help Center)

URL

https://wfohelp.com/doc/Content/user-guides/troubleshooting/2024-troubleshooting-project/users-not-recording.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Calabrio copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When recording is down for all users, the documented checks are telephony monitoring status, signalling in the data server logs and free space on the capture servers, with a service restart possibly required if servers do not show as connected. in context
• For a single user not recording, the documented checks are user permissions, assignment to a phone, membership of a team configured for recording in a workflow, recording inclusion or exclusion lists, and phone configuration on the telephony side. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Troubleshoot issues with recording. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-users-not-recording

BibTeX

@misc{warmtransfer-wfohelp-users-not-recording,
  title  = {Troubleshoot issues with recording},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-users-not-recording},
  note   = {Calabrio (WFO Help Center), accessed 2026-10-02}
}