For a single user not recording, the documented checks are user permissions, assignment to a phone, membership of a team configured for recording in a workflow, recording inclusion or exclusion lists, and phone configuration on the telephony side.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- qm-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot issues with recording — Calabrio (WFO Help Center) · tier 2 current vendor documentation · section on a single user not recording
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-single-user-recording-checks. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-single-user-recording-checks
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-single-user-recording-checks,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-single-user-recording-checks},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-single-user-recording-checks},
note = {Source note wxcc-wfo-troubleshooting-single-user-recording-checks, checked 2026-10-02}
}