Source record · tier 2 current vendor documentation

Create a skill

Publisher: Calabrio (WFO Help Center)
URL: https://wfohelp.com/doc/Content/user-guides/forecasts/create-skill.htm
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Calabrio copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

For a skill time zone whose UTC offset is not a full hour, the interval length must allow alignment to full hours: 15 or 30 minutes for UTC+5:30 and 15 minutes for UTC+5:45. in context
When creating a WFM skill, the time zone is usually set to where the workload is, or to where the resource planners are if the workload covers several time zones. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create a skill. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-create-skill

BibTeX

@misc{warmtransfer-wfohelp-create-skill,
  title  = {Create a skill},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-create-skill},
  note   = {Calabrio (WFO Help Center), accessed 2026-10-02}
}