For a skill time zone whose UTC offset is not a full hour, the interval length must allow alignment to full hours: 15 or 30 minutes for UTC+5:30 and 15 minutes for UTC+5:45.
Checked 2026-10-02
For example, for UTC+5:30, select 15 or 30 minutes. For UTC+5:45, select 15 minutes.
- Vendor
- Calabrio
- Product
- Calabrio WFM
- Subsystem
- time-zone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a skill — Calabrio (WFO Help Center) · tier 2 current vendor documentation · field description, Interval length
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-offset-interval-alignment. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-offset-interval-alignment
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-offset-interval-alignment,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-offset-interval-alignment},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-offset-interval-alignment},
note = {Source note wxcc-wfo-troubleshooting-offset-interval-alignment, checked 2026-10-02}
}