Configure an ACD

Publisher

Calabrio (Webex WFO Help Center)

URL

https://wfohelp.com/doc/Content/user-guides/application-management/acd-config.htm

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• ACD connections in Webex WFO are configured at Application Management > Global > System Configuration > ACD Configuration by selecting a tenant clicking Add choosing the ACD type and naming it. in context
• Configuring an ACD connection requires the Administer ACD Configuration permission. in context
• Testing an ACD connection without the Data Server service installed returns the error Please verify gathering service is running. in context
• The Data Server service must be installed on a server with access to the Webex WFO system before the ACD connection is tested. in context
• An ACD connection is removed by selecting it on the ACD Configuration page clicking Delete and confirming with Yes. in context
• After filling the ACD fields the administrator clicks Test Connection and saves only when the connection tests successfully. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Configure an ACD. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-acd-config

BibTeX

@misc{warmtransfer-wfohelp-acd-config,
  title  = {Configure an ACD},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-acd-config},
  note   = {Calabrio (Webex WFO Help Center), accessed 2026-10-01}
}