Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
ACD connections in Webex WFO are configured at Application Management > Global > System Configuration > ACD Configuration by selecting a tenant clicking Add choosing the ACD type and naming it.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- ACD configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure an ACD — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Add an ACD procedure steps 1-5
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-acd-config-nav-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-acd-config-nav-path
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-acd-config-nav-path,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-acd-config-nav-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-acd-config-nav-path},
note = {Source note wxcc-wfo-provisioning-setup-acd-config-nav-path, checked 2026-10-01}
}