PIQ and EWT - WXCC

Publisher

Cisco (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/wxcc-piq-and-ewt

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The PIQ and EWT node takes a Queue ID and a Lookback Minutes value between 5 and 240 used to calculate EWT, and EWT needs valid data for at least 80 percent of the lookback period. in context
• The PIQ and EWT node exits Success when both values are non-negative, Insufficient Information when PIQ is valid but EWT is -1, and Failure when the APIs fail or return invalid values. in context
• The PIQ and EWT node can currently be used only after the Queue Task node and only while the interaction is actively queued. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). PIQ and EWT - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-piq-ewt

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-piq-ewt,
  title  = {PIQ and EWT - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-piq-ewt},
  note   = {Cisco (Webex Connect documentation), accessed 2026-09-24}
}