Business Hours - WXCC

Publisher

Cisco (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/wxcc-engage-business-hours

Published

unknown

Updated

unknown

Accessed

2026-10-14

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Webex Connect Business Hours node has error edges onError, onTimeout, onInvalidData, onInvalidChoice and onAuthorizationFail. in context
• In Webex Connect, slot equals no_match when the current time falls in no configured working hours, holiday list or override. in context
• The Webex Connect slot literals (working_hours, holiday, override, no_match) belong to a different node and must not be assumed to be the runtime strings of the Flow Designer Status variable. inferred in context
• In Webex Connect, business hours, holidays and overrides created before the feature was implemented do not appear in the Business Hours node. in context
• In Webex Connect the per-slot detail variables (workingHourSlot, holiday, override fields) are populated only when the business is in that slot. in context
• The Webex Connect Business Hours node's slot output variable takes the values working_hours, holiday, override or no_match. in context
• The Webex Connect Business Hours node has four success edges: inWorkingHours, onHoliday, inOverride and onNoMatch. in context
• In Webex Connect, toggling an override's status in Control Hub does not sync to the Business Hours node, and the documented workaround is to unlink overrides from the business hours. in context

Cite this source record

APA

WarmTransfer. (2026, October 14). Business Hours - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-engage-business-hours

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-engage-business-hours,
  title  = {Business Hours - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-engage-business-hours},
  note   = {Cisco (Webex Connect documentation), accessed 2026-10-14}
}