Business Hours - WXCC

Publisher

Cisco (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/business-hours

Published

unknown

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The node returns detail variables for the matched slot: workingHourSlot.shiftName/startTime/endTime, holiday.name/startDate/endDate and override.name/startDateTime/endDateTime. in context
• Business hours, holidays and overrides configured before the Webex Connect node feature was implemented do not show up in the node. in context
• Webex Connect's Business Hours - WXCC node calls the Webex Engage Business Hours API to tell whether the business is currently in working hours, on a holiday or in an override, using business hours synced from Control Hub. in context
• The node's normal outcomes are inWorkingHours, onHoliday, inOverride and onNoMatch. Its error outcomes are onError, onTimeout, onInvalidData, onInvalidChoice and onAuthorizationFail. in context
• The Webex Connect node selects a business hour either statically from a dropdown or dynamically from a variable that holds the Control Hub Business Hour ID. in context
• The node's slot output variable takes one of the values working_hours, holiday, override or no_match. in context

Cite this source record

APA

WarmTransfer. (2026, September 23). Business Hours - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-business-hours-node

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-business-hours-node,
  title  = {Business Hours - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-business-hours-node},
  note   = {Cisco (Webex Connect documentation), accessed 2026-09-23}
}