Mission 3: Using Business Hours - Tech Summit Labs

Publisher

Cisco Systems (Webex CC solution architects)

URL

https://webexcc-sa.github.io/TS-2026/main/CoreTrack_Mission3/

Published

2026-01-01

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

not stated; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Business Hours activity is pointed at a preconfigured business hours entity and has output paths for Working Hours, Holidays, Overrides and Default; the Cisco lab sends Working Hours to the welcome prompt and the other three to a closed message and disconnect. in context
• The Cisco lab tests the closed-hours branch by applying an override to the business hours in Control Hub, calling the support number, then setting the override back to None. in context

Cite this source record

APA

WarmTransfer. (2026, January 1). Mission 3: Using Business Hours - Tech Summit Labs. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexcc-sa-ts2026-mission3-business-hours

BibTeX

@misc{warmtransfer-webexcc-sa-ts2026-mission3-business-hours,
  title  = {Mission 3: Using Business Hours - Tech Summit Labs},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexcc-sa-ts2026-mission3-business-hours},
  note   = {Cisco Systems (Webex CC solution architects), accessed 2026-09-25}
}