Source note · Building a first Webex Contact Center flow
The Business Hours activity is pointed at a preconfigured business hours entity and has output paths for Working Hours, Holidays, Overrides and Default; the Cisco lab sends Working Hours to the welcome prompt and the other three to a closed message and disconnect.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026 lab tenant
- Checked
- 2026-09-25
Sources
- Mission 3: Using Business Hours - Tech Summit Labs — Cisco Systems (Webex CC solution architects) · tier 3 vendor-maintained repositories · Mission 3; Business Hours configuration and build steps
Cite this note
APA
WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-bh-activity-paths. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-bh-activity-paths
BibTeX
@misc{warmtransfer-claim-wxcc-first-flow-setup-bh-activity-paths,
title = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-bh-activity-paths},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-bh-activity-paths},
note = {Source note wxcc-first-flow-setup-bh-activity-paths, checked 2026-09-25}
}