Mission 2: Skill-Based Routing - Tech Summit Labs

Publisher

Cisco Systems (Webex CC solution architects)

URL

https://webexcc-sa.github.io/TS-2026/main/CoreTrack_Mission2/

Published

2026-01-01

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

not stated; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Cisco skill-based routing lab tests a skill queue three ways: a requirement the agent meets (call is offered), a requirement above the agent's value (call waits in queue), and a relaxation rule after a short wait (call is then offered). in context

Cite this source record

APA

WarmTransfer. (2026, January 1). Mission 2: Skill-Based Routing - Tech Summit Labs. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexcc-sa-ts2026-mission2-skill-routing

BibTeX

@misc{warmtransfer-webexcc-sa-ts2026-mission2-skill-routing,
  title  = {Mission 2: Skill-Based Routing - Tech Summit Labs},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexcc-sa-ts2026-mission2-skill-routing},
  note   = {Cisco Systems (Webex CC solution architects), accessed 2026-09-25}
}