Source note · Building a first Webex Contact Center flow
The Cisco skill-based routing lab tests a skill queue three ways: a requirement the agent meets (call is offered), a requirement above the agent's value (call waits in queue), and a relaxation rule after a short wait (call is then offered).
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026 lab tenant
- Checked
- 2026-09-25
Sources
- Mission 2: Skill-Based Routing - Tech Summit Labs — Cisco Systems (Webex CC solution architects) · tier 3 vendor-maintained repositories · Mission 2; Parts 1 to 3 and testing
Cite this note
APA
WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-lab-sbr-test. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-lab-sbr-test
BibTeX
@misc{warmtransfer-claim-wxcc-first-flow-setup-lab-sbr-test,
title = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-lab-sbr-test},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-lab-sbr-test},
note = {Source note wxcc-first-flow-setup-lab-sbr-test, checked 2026-09-25}
}