Dialer configuration

Publisher

Cisco Webex Campaign

URL

https://docs-campaign-for-contact-centers.webexcampaign.com/docs/dialer-configuration.md

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CPA parameters are an AMD toggle, terminating tone detection, minimum silence duration (100-1,000 ms), call analysis period (1,000-10,000 ms), minimum valid speech (50-500 ms), maximum time analysis (1,000-10,000 ms) and maximum terminating tone analysis (1,000-60,000 ms). in context
• The native dialer configuration node takes the Control Hub channel (the outdial entry point), the outdial ANI (caller ID), and the dialing mode. in context
• Predictive mode adds a maximum dialing rate (1-10), an abandon rate percentage (1.0-100), a predictive correction pace (10-5,000), a predictive gain (0.1-3.0) and a reservation percentage (0-100). in context
• Preview modes take a preview offer timeout of up to 7,200 seconds, an automatic action after the timeout, and an option to disable the agent's Skip or Remove actions. in context
• Progressive and predictive modes take a dial rate from 1 to 10 and a no-answer ring limit from 16 to 80 rings. in context
• The native no-answer ring limit's minimum of 16 rings exceeds the four-ring alternative in the US rule, so the lowest permitted setting still does not disconnect unanswered calls too early by ring count. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Dialer configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexcampaign-docs-dialer-configuration

BibTeX

@misc{warmtransfer-webexcampaign-docs-dialer-configuration,
  title  = {Dialer configuration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexcampaign-docs-dialer-configuration},
  note   = {Cisco Webex Campaign, accessed 2026-09-30}
}