Contact attempts strategy

Publisher

Cisco Webex Campaign

URL

https://docs-campaign-for-contact-centers.webexcampaign.com/docs/contact-attempts-strategy.md

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Contact attempts strategy orders a contact's modes by priority and caps attempts over a chosen period: until the list expires, one day, the last 24 hours, or the last 7, 15 or 30 consecutive days. in context
• Retry handling in the contact attempts strategy is driven by a telephony outcome set and a wrap-up code set, both of which must be created beforehand. in context
• The safe calling window is set in the Contact attempts strategy node in the contact's local time, separately from the campaign schedule, and a contact is dialled only if all of its phone numbers fall within their local safe calling windows. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Contact attempts strategy. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexcampaign-docs-contact-attempts-strategy

BibTeX

@misc{warmtransfer-webexcampaign-docs-contact-attempts-strategy,
  title  = {Contact attempts strategy},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexcampaign-docs-contact-attempts-strategy},
  note   = {Cisco Webex Campaign, accessed 2026-09-30}
}